Help
FAQ
Answers to common questions about Tandem.
My wholesale customers see retail prices
Section titled “My wholesale customers see retail prices”They need to be signed in as a contact of a B2B company, and the company location needs a catalog that includes the product. A customer tag alone isn’t enough. See Set up B2B.
A section shows in the editor but not on my store
Section titled “A section shows in the editor but not on my store”Check its Show to setting. Sections for one audience are hidden from everyone else on the live store but always show in the editor.
Star ratings don’t show
Section titled “Star ratings don’t show”Your review app needs to sync ratings to the reviews.rating metafield. See Ratings and reviews.
The scroll story doesn’t animate
Section titled “The scroll story doesn’t animate”The Lottie visual needs a link to a Lottie JSON file from Content > Files. Shoppers who prefer reduced motion see the beats stacked instead, which is expected.
Expand to full width while pinned does nothing
Section titled “Expand to full width while pinned does nothing”The stage grows from the page width to the screen edges, so the growth only shows when the stage has a different color scheme from the section.
Filters are missing on a collection
Section titled “Filters are missing on a collection”Add them in the Search and Discovery app and turn on Enable filtering in the Product grid section. Filters only show values that products in that collection have.
The free shipping bar shows the wrong amount
Section titled “The free shipping bar shows the wrong amount”The bar uses the threshold in Theme settings > Cart, not your shipping rates. Keep the two in sync. The bar is hidden for shoppers browsing in another currency.
Can I use apps on the product page?
Section titled “Can I use apps on the product page?”Yes. Add an App block in Product information or Featured product, or use the Apps section anywhere.
Does Tandem support more than one language?
Section titled “Does Tandem support more than one language?”Yes. Translate your store with Shopify’s Translate and Adapt app. The theme’s own text, such as button labels, can be edited in Online Store > Themes > … > Edit default theme content.
Can I edit the theme code?
Section titled “Can I edit the theme code?”You can, from … > Edit code, but changes to the code aren’t covered by support and aren’t carried over when you update. Duplicate the theme first.